Use Case · Knowledge Base
Stock, finance and policy answered from source.
One brain behind every channel, loaded with your stock, finance options, part-exchange and service policies, so every customer gets the same accurate answer.
The problem
The answer lives in someone's head.
Finance terms, part-ex policy and stock detail sit in spreadsheets, PDFs and people. Ask three salespeople and you get three answers, and a new starter takes months to get it right.
Asked across every channel
"What's the APR on the Tucson, and do you take a car on finance in part-ex?"
Engenix, from your Knowledge Base
Representative 9.9% APR on that model, subject to status. Yes, we can settle outstanding finance on a part-ex, we'll just need the settlement figure. Sourced from your current finance and part-ex policy.
How Engenix handles it
One source, the same answer everywhere.
Engenix draws every reply from your own loaded documents and live feeds, so voice, chat, email and social all give the same accurate, on-policy answer, and you control exactly what it can say.
One brain behind every conversation.
See Engenix answer from a Knowledge Base built around your own data.