Use Case · Voice & Chat
Stock, finance and part-ex answered. The visit booked.
Engenix picks up every sales call and chat, answers from your live stock and finance, and gets the test drive in the diary, day or night.
The problem
The buyer rings while the desk is slammed.
Evenings, weekends and busy spells are when high-intent buyers call. They hit voicemail, get a different answer on finance from whoever picks up, and ring the dealer down the road instead.
How Engenix handles it
It answers, recognises the caller, and books.
Engenix answers in your brand voice, recognises the caller from their number, checks live stock and finance, then collects the details it needs and books the test drive against your real diary.
Engenix: Good evening, Parkway Motors, you're through to Engenix. How can I help?
Caller: Hiya, have you still got that blue Qashqai on the website, the 2022 one?
Engenix: Let me check the live stock for you one moment. Yes, the 2022 Qashqai Tekna in Magnetic Blue, 18,400 miles, that one's still available. I can see your number on file, is that Mr Harmer?
Caller: That's me, yeah. Could I pay monthly on it?
Engenix: You can. On our finance it's representative example only until we run figures, so I'd get you in to firm it up. Would you want to put your current car in part-exchange?
Caller: Yeah, I've got an Astra to trade in.
Engenix: Perfect. To book a test drive and a part-ex appraisal I just need a good contact number and a day that suits, what works for you?
Caller: Saturday morning, and this number's fine.
Engenix: Let me get that in the diary. Booked, Saturday 10am with the Qashqai ready and an appraisal for the Astra. You'll get a text to confirm. Anything else?
Caller: No, that's great, thanks.
Stop losing the calls you can't get to.
Hear Engenix answer a sales enquiry built around your own stock and finance.